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July 19th - COVID-19 Update

We are sure you are all aware we have strived to keep the surgery as safe as possible throughout the pandemic for patients, staff and visitors. We have remained open throughout offering telephone, video and face to face consultations as appropriate and will continue to do so. All patients have been triaged before entering the practice to reduce the risk to you, vulnerable patients and staff members.

We need your help from July 19th 2021 to continue to keeping you, fellow patients and our staff safe and we will be maintaining our COVID secure measures:

PLEASE STILL ONLY COME TO THE PRACTICE IF YOU HAVE A BOOKED APPOINTMENT OR ARE COLLECTING OR DELIVERING SOMETHING.

We will still be wearing face masks and you must too when attending the practice (unless medically exempt) - this is to help protect you, other patients (including those that may be vulnerable from certain health conditions) and our staff. This is supported by national guidance: 

https://www.england.nhs.uk/2021/07/nhs-patients-staff-and-visitors-must-continue-to-wear-face-coverings-in-healthcare-settings/?fbclid=IwAR2kyW0fk_XxL6L3CN83rkjYbdoup0gCcOdQD0uNBLKSwgvu4N38rL5i8AI

Social distancing - we still require everyone to socially distance when in the building - follow signage for queuing and leaving chairs where they are placed a distance a part.

GP Appointment Telephone Triage - we are still running an appointment telephone triage service. PLEASE DO NOT COME TO THE PRACTICE TO BOOK AN APPOINTMENT. If you need to make an appointment, please ring us and we will book you a telephone call back in the first instance. If on discussion with the clinician it is deemed you need a face to face appointment this will be arranged.

All other contact should be done via the telephone, online access or eConsult.

Please order repeat prescriptions online or through the NHS App. If you unable to access this, then please drop your repeat slip request through the letter box at the front door

Please keep up to date on all practice information via our website. The pandemic is not over and COVID 19 has not gone. Please help us to continue to keep you all safe.

Your data - data opt-outs for planning and research

If you don’t want your identifiable patient data to be shared for purposes except for your own care, you can opt-out by registering a Type 1 Opt-out or a National Data Opt-out, or both. These opt-outs are different and they are explained in more detail on the following page of the NHS Digital website:

https://digital.nhs.uk/data-and-information/data-collections-and-data-sets/data-collections/general-practice-data-for-planning-and-research/transparency-notice

 

Your individual care will not be affected if you opt-out using either option.

 

NHS Digital will not collect data from GP practices about patients who have registered a Type 1 Opt-out with their practice. See the following information here:

 

https://digital.nhs.uk/data-and-information/data-collections-and-data-sets/data-collections/general-practice-data-for-planning-and-research/secretary-of-state-letter-to-general-practice

Patients do not need to register a Type 1 Opt-out by 1 September to ensure their GP data will not be uploaded.

Click here to access the Type 1 Opt out form

National Data Opt-outs are managed through NHS Digital and not by the practice. Please follow the link below to set opt-out preferences

Click here to access National Data Opt-Out portal

Follow this link to view our other privacy notices regarding patient data

Please support your local GP practice team - they provide an amazing service to our community.

At Bideford Medical Centre we get thank yous, compliments and praise from many many patients which we really appreciate. However patients are not always kind to our staff and this YouTube video gives an idea of some of the things that are said to them....and yes some of this does happen in North Devon and at Bideford Medical Centre.
 
Please treat our staff with respect they have a difficult job and are here to help you. 


#Please be kind 
Caroline

Practice Manager 
Supporting GP Surgery Teams everywhere.

Social distancing & access to the surgery

Our practice has been using telephone and online consultations for a number of years.  This meant we were in a good position to respond when the pandemic started and we were able to safely implement a remote service for our patients and limit exposure to the virus.


As we move in to the next phase of our response, we await national guidance about any changes we may need to implement going forward, however, anyone who needs to be seen face to face has always been able to be seen and this will continue.

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Want advice from your doctor, self-help information or have an administrative request (such as a sick note or test results)?

Fill out a simple online form to get advice and treatment today if you submit your request between 8:00AM and 4:00PM. Otherwise your practice will respond by the end of the next working day.

How does the e consult service work?

  1. Complete a simple form about your problem or request

  2. Your GPs decide on the best treatment for you

  3. The practice calls you or emails you with advice, a prescription or an appointment

We have changed the way in which we manage long term conditions.

Please click the LTC button above for further information.

Long Term Conditions (LTC)

Do you have a query regarding a face to face appointment? Please visit the book appointments page

Children & Young People - Fever / High Temperature

Healthier Together - a community initiative. In addition to the above topic, this website provides a range of advice for parents, young people and pregnant women, and clinical resources to support healthcare professionals.

https://www.what0-18.nhs.uk/parentscarers/worried-your-child-unwell/fever-high-temperature

HANDi Paediatric App
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The HANDi Paediatric app gives up-to-date advice about common childhood illnesses and how to treat them.


It’s now available to download for free onto any Apple or Android smartphone or tablet.

The app has been designed as a way to reduce the number of children and young people who visit A&E, but need no treatment. It has been developed by paediatric consultants and will give you access to home care plans, as well as GP and hospital clinical guidelines, for the most common childhood health care concerns.

Follow this link for more information and download links

Health & Care Videos

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Click the image to view our health information video library. Lots of useful health advice at your finger tips! Videos provided by: