We have changed how we work to improve our service to you
Dear Patients,
We are always trying to help you gain access to the appointments you need and following your feedback we are making some further changes to the new online triage system. We want to make sure patients are getting the advice they need by the Right person, at the Right Time and First Time, and at a time that is suitable for you.
Therefore, we are asking all patients to submit your requests as early as possible on a day that you are available AND your GP is working. After reviewing your request, if another team member is better placed to help, it may be passed on.
By only taking requests on the day and not in advance, we will be able to provide you with a more accurate indication of when you should receive contact.
We Aim to.....
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Respond to your medical request on the day you submit it or within 1 working day
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Process medication and prescription requests within 3 working days.
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Respond to administrative requests e.g. Reports, Letters, sick notes, within 2 working days.
Click on the Submit a new request button below -
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Complete a simple form about your problem or request
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Our Clinicians decide on the best treatment for you
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The practice responds with advice, a prescription or an appointment
BUT don’t worry if you don’t have access to a computer or smart phone, you can still contact the surgery and our team will be happy to help you submit a request.
Please note: In line with our current policy, for safety reasons, requests for repeat medication are not accepted by phone.
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To avoid the risk of error, we are unable to accept routine prescription requests over the telephone. Our reception team will ask you to place any routine request in writing.
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We do not respond via phone or text to routine medication requests when a prescription has been issued or rejected.
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We cannot advise when your prescription will be ready to collect from the pharmacy – only when we have issued the prescription.
Currently, appointments for patients to see our Nurses, Healthcare Assistants and Phlebotomists should still be made by telephone or coming into the Practice.
GP Availability - W/C 11th December
Dr Bardner - Mon AM, Thurs AM
Dr Bond - Tues PM, Fri
Dr Brown - Tues, Thurs, Fri
Dr Chan - Mon, Thurs
Dr Clarke - Mon, Weds, Thurs
Dr Davies - Tues, Weds AM
Dr Down - Tues, Thurs, Fri
Dr James - Tues
Dr Lloyd-Jones - Mon, Weds, Thurs
Dr O'Brien - Next available Tues 19th
Dr Relph - Fri
Dr Thornton - Mon, Weds
Click the Frequently Asked Questions button below about these changes. We will be regularly updating these from questions that you, our patients, ask.
Our aim is to make sure patients are getting the advice they need from the right person at the right time, first time.
So what will our service look like from January 9th 2023……?
The Cost of Living Crisis - for anybody needing guidance the website below contains details of advice, information and services on a National, Regional and Local level.
The Cost Of Living Crisis
Please also see leaflet (in pdf format) for The Cost of Living Signposting & Support Service
