We are Changing How We Work To Improve Our Service To You
From January 9th 2023, we are changing how we work so that your request will be dealt with by the Right person, at the Right Time and First Time.
We Aim to.....
-
Respond to your medical request on the day you submit it or within 1 working day.
-
Process medication and prescription requests within 3 working days.
-
Respond to administrative requests e.g. Reports, Letters, Med 3s within 2 working days.
We will be helping you gain access to appointments and advice from the right person more quickly by encouraging you to submit your request for any medical appointments, medication & all admin queries online:
Click on the Submit a new request button below -
-
Complete a simple form about your problem or request
-
Our Clinicians decide on the best treatment for you
-
The practice responds with advice, a prescription or an appointment
Please bear in mind that you may be offered a telephone call or face to face appointment the same day, so please ensure that you are available on the day that you submit your request.
BUT don’t worry if you don’t have access to a computer or smart phone, you can still contact the surgery and our team will be happy to help you submit a request.
Appointments for patients to see our Nurses, Healthcare Assistants and Phlebotomists should still be made by telephone or coming into the Practice.
GP Working Days - W/C 20th Mar
Dr Bardner - Mon, Thur am
Dr Bond - Next available 24th April
Dr Brown - Tues, Thur am
Dr Chan - Wed, Thur am
Dr Clarke - Mon, Wed, Thur am, Fri
Dr Davies - Mon, Wed am
Dr Down - Tues, Fri
Dr James - Tues am, Wed am, Fri
Dr Lloyd-Jones - Mon, Wed am
Dr O'Brien - Tues, Fri
Dr Relph - Tues am, Wed am, Fri am
Dr Spencer - Tues, Thur am, Fri
Dr Srinivasulu - Mon, Tues
Dr Thornton - Mon, Wed
ANP K. Osborn - Mon, Tues, Thur
Click the Frequently Asked Questions button below about these changes. We will be regularly updating these from questions that you, our patients, ask.
Our aim is to make sure patients are getting the advice they need from the right person at the right time, first time.
So what will our service look like from January 9th 2023……?
To align with this change, our prescription telephone query line will CLOSE from 9th January, and you will be required to place any prescription queries using our online re-quest system via the ‘Admin route’. Please note: In line with our current policy, for safety reasons, requests for repeat medication are not accepted by phone.
The Cost of Living Crisis - for anybody needing guidance the website below contains details of advice, information and services on a National, Regional and Local level.
The Cost Of Living Crisis
Please also see leaflet (in pdf format) for The Cost of Living Signposting & Support Service
