Helping you live well
Tel: 01237 476363
Welcome To Bideford Medical Centre
How to book an appointment
All patients needing to see or speak to a clinician are asked to submit a medical request, either by completing the form via the ‘submit a new request’ button below or by telephoning the practice on 01237 476363 and asking a receptionist to complete this form on their behalf.
The form will help us understand your medical issue or question. Please add as much information as possible.
Every medical request will be looked at and handled by a doctor on the same day you submit it and a team member will contact you within 24 hours to book an appointment or offer advice. You will still be offered same-day appointments if needed.
Appointments will no longer be on a first come, first serve basis. The doctor will clinically triage the appointment request so you are directed to the the right medical care at the right time, the first time you contact us.
What happens next?
Your request will be reviewed by a GP and you will receive a response within 24 hours.
You can still book appointments with nurses, healthcare assistants, First Contact Physios and for blood tests by calling the surgery.
For urgent help, call the surgery. If the surgery is closed then visit NHS 111 online. In an emergency call 999.
Please note that if you are experiencing any of the following, you are strongly advised to call 999 or go to A&E now.
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Signs of a heart attack – chest pain, pressure, heaviness, tightness or squeezing across the chest.
https://www.nhs.uk/conditions/heart-attack/symptoms/
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Signs of a stroke - face drooping on one side, cannot hold both arms up, difficulty speaking
https://www.nhs.uk/conditions/stroke/symptoms/
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Sudden confusion or delirium (unsure of own name or age).
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Suicide attempt (by taking something or self-harming).
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Severe difficulty breathing (not being able to get words out, choking or gasping).
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A serious accident or severe injuries (e.g.road traffic accident, burns or scalds)
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Heavy bleeding - spraying, pouring or enough to make a puddle.
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Severe injuries (after a serious accident or assault).
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A seizure or fit – shaking, jerking, or unconscious & cannot be woken up.
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Sudden, rapid swelling of the lips, mouth, throat, or tongue.
Your Practice Charter
This charter sets out what we as a practice want to provide for our patients and the challenges we face in doing so. Please follow the View your Practice Charter link below.
Our use of AI technologies at Bideford Medical Centre
From Monday 24th November 2025 we will resume using Heidi Health AI scribe software.
Heidi is an Artificial Intelligence software digital note taking tool that captures all the information discussed between you and your clinician during a consultation at the surgery.
This technology has a vital role to play in the future of healthcare. Whether it’s reducing clinician admin, improving access, or supporting safer decision-making, this tool will be key to helping the NHS work more efficiently and meet increasing demand — all while supporting us to keep care patient-centred.
For further details on our Heidi privacy notice please follow this link -
