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Use the surgery > Prescriptions


Ways to order your repeat prescription

Contact us online

If you wish to submit a repeat medication request or prescription query, you can do this via the 'I have an admin query' option on our new Contact us online system.  You can select either the 'Repeat prescription' option, or 'I need help with something else' option.

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NHS logo

Did you know you can now order your repeat prescriptions using our automated 24/7 telephone service?

Please contact the practice to register for this service on 01237 476363. One of our team will be happy to help you get set up.

How do I use Repeat Prescription Automated phone line service?


Dial: 01237 875137 

Key in your date of birth in a 6 digit format then press *
Key in your registered phone number then press *

Key in your six digit PIN number and press 1 to order your repeat prescriptions and follow the instructions. 

Press 2 to change your PIN number (if required).


We have an efficient way of requesting your prescriptions online - you can see your test results too. This is via online services. 

NHS App online registration.


Where possible we recommend that patients self-register for the NHS App online (which connects to practice online services). Please follow this link for more details.

Logon to Online Services (for existing users who have signed up)


Click the SystmOnline image below to log onto Online Services where you can book appointments, order your repeat prescriptions or view your medical record. 

SystmOnline access


Please always allow 7 days for your repeat medication request to be processed by the practice and pharmacist. 

Please put any item not on repeat in writing to your usual GP with a clear reason as to why you need to continue it. Your usual GP will then consider adding this item to your repeat prescription. 

To avoid the risk of error, we are unable to accept routine prescription requests over the telephone. Our reception team will ask you to place any routine request in writing. We do not respond via phone or text to routine medication requests when a prescription has been issued or rejected. Please note we cannot advise when your prescription will be ready to collect from the pharmacy – only when we have issued the prescription.


Only in exceptional circumstances will urgent prescription requests be done on the day. This is for your and other patients' safety. You may only be issued 7 days of medicine.

Over The Counter Medication:

Your GP, nurse or pharmacist will not generally give you a prescription for over the counter medicines for a range of minor health concerns, even if you qualify for free prescriptions.

Instead, over the counter medicines are available to buy in a pharmacy or supermarket in your local community. The team of health professionals at your local pharmacy can offer help and clinical advice to manage minor health concerns and if your symptoms suggest it’s more serious, they’ll ensure you get the care you need. Please help the NHS to use resources sensibly.


Click here for more information including the conditions this applies to

Quality improvement and patient safety projects within the practice clinical pharmacy team

Quality improvement and patient safety surrounding prescribing is at the heart of the Pharmacy Team at Bideford Medical Centre, where we support and deliver many national and local priorities to benefit patients’ healthcare. Our current priorities include:


·         Educating patients about the risks of dehydration and acute illness on certain medications which should be temporarily stopped. These include ACE inhibitors, Angiotensin Reception Blockers, Diuretics, SGLT-2s, Biguanides and NSAIDs.


·         Structured Medication Reviews. We will be inviting patients to have a review with a pharmacist to help you get the best from your medication. We will check that your medicines are working for you and that you are not having any problems with them. You will also have the opportunity to ask any questions you may have about your medicines.

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