Use the surgery > Prescriptions
New temporary prescription ordering mailbox (for patients not currently signed up to patient online services)
In light of the current ongoing COVID-19 coronavirus situation we have set up a temporary email box so that patients who have not signed up for existing patient online-services can send in prescription requests / orders. We appreciate that the prescription line is extremely busy at the moment and hope that this will ease congestion.
The address of the prescriptions mailbox is:
We have an efficient way of requesting your prescriptions online - you can see your test results too. This is via online services. Please click through the slideshow below for instructions on how to sign up.
INFORMATION REGARDING PRESCRIPTION REQUESTS
Please always allow 7 days for your repeat medication request to be processed by the practice and pharmacist.
Please put any item not on repeat in writing to your usual GP with a clear reason as to why you need to continue it. Your usual GP will then consider adding this item to your repeat prescription.
SAME DAY PRESCRIPTION REQUESTS
Only in exceptional circumstance will urgent prescription requests be done on the day. This is for your and other patients' safety.
You may only be issued 7 days of medicine and will be asked to collect the prescription from reception the following morning.
For patient safety last minute urgent requests will not be processed as a priority.
How to register......
All prescription queries are dealt with on a dedicated phone line on 01237 872168 between 10 - 12.30pm and 2.30 - 4.30pm Mon - Fri.
An appropriately trained member of staff to deal with your prescription query efficiently.
FOR CLINICAL SAFETY REASONS PRESCRIPTION REQUESTS CANNOT BE TAKEN OVER THE PHONE THEY MUST BE MADE IN WRITING.
Ordering repeat prescriptions online via Online Services (for users already registered with the service).
Having trouble logging on? - Please see our Online Services FAQs section as a first port of call
Over The Counter Medication:
Your GP, nurse or pharmacist will not generally give you a prescription for over the counter medicines for a range of minor health concerns, even if you qualify for free prescriptions.
Instead, over the counter medicines are available to buy in a pharmacy or supermarket in your local community. The team of health professionals at your local pharmacy can offer help and clinical advice to manage minor health concerns and if your symptoms suggest it’s more serious, they’ll ensure you get the care you need. Please help the NHS to use resources sensibly.