Helping you live well
Tel: 01237 476363
How we use your information
Telephone Calls
All telephone calls received and made by the practice are recorded for training and monitoring purposes. The telephone recordings are held for three years from the date of the call (both securely by our telephone system provider RPM Solutions and as a copy on a dedicated PC which is located in a secure area of our premises).
Privacy Notices for Patients
Your Practice Charter
This charter sets out what we as a practice want to provide for our patients and the challenges we face in doing so. Please follow the View your Practice Charter link below.
Your data - data opt-outs for planning and research
The NHS uses information about patients (patient data) to research, plan and improve:
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the services it offers
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the treatment and care patients receive
Data is extracted from GP surgery, hospitals and other healthcare providers. The organisation that collects your data is called NHS England. To help improve services, NHS England shares this data with researchers from organisations such as universities or hospitals. This type of data-sharing has been happening for many years.
All data that is collected and shared is protected by strict rules around privacy, confidentiality and security. NHS England never sell patient data or share it with insurance or marketing companies.
Find out more about how NHS England is looking after your data:
You can choose whether or not your data is used for research and planning. There are different types of data-sharing you can opt out of.
Type 1 Opt-Out
If you choose a Type 1 Opt-out, your GP Surgery will not share your data for research and planning. However, NHS England will still be able to collect and share data from other healthcare providers, such as hospitals. If you wish to register a Type-1 Opt out please click the Type 1 Opt-out button below to download a Type-1 Opt-Out form
National Data Opt-Out
If you choose this opt-out, NHS England and other health and care organisations will not be able to share any of your personal data with other organisations for research and planning, except in certain situations. For example, when required by law.
To opt out online or find out more, please click the National Data Opt Out button below.
If you want to check if you have opted out, you can enter your details again at Make your choice or check your settings in the NHS App.
You can opt out, or opt back in again, at any time.
Data used for your care - please note
If you choose to opt out of sharing your data, your personal health information will still be used to make sure you get the treatment and care you need. For example, your data may be shared so that you can be referred to hospital or get a prescription.